Always Learning

FT Press Learning Insights: Culture is Fragile-Don’t Leave it to Chance

by Ken Blanchard and Colleen Barrett
April 28th, 2011

FT Press Learning Insights is a forum of business thought leaders who discuss “need to know” topics to help you better manage your business and career. Topics will focus on business, management, leadership, innovation, and learning & development.

The following is abridged and adapted from Lead with LUV, a dialogue between Ken Blanchard and Southwest Airlines President Emeritus Colleen Barrett (FT Press, 2010, 9780137039746).

Ken Blanchard: I’ve talked with people from organizations that once had a strong culture. They’d often witnessed how a little benign neglect destroyed that culture almost overnight. It’s easy to talk, speak, and brag about your culture; the hard work is living up to it every day. I know Southwest doesn’t like to leave anything up to chance…

Colleen Barrett: You’re right. You have to provide some structure. Our Culture is so important to us that we formed a Company Culture Committee (CCC) before we even published an organizational chart. Our CCC is dedicated to preserving our Culture for the present and future…

The CCC consists of about 120 individuals who serve three-year terms. They work on their own time, spending endless hours trying to adjust the Culture where it needs adjusting, create it where it appears not to exist, and preserve it where it is in good shape.

We work hard to implement the CCC’s very creative ideas. Here’s a wonderful example. One of my favorite letters came from one of our Pilots when he was serving in Iraq. We send these brave folks all kinds of goodies, including T-shirts that say, “Southwest loves you,” and munchies like peanuts and pretzels.

This Pilot told me he’d opened the box of stuff we’d sent him in front of a Pilot from another airline. The other Pilot said, “Your company sent that stuff to you? You’ve got to be kidding me.” Our Pilot laughed and said, “No, in fact, they sent me a bunch of T-shirts; would you like one?” The other Pilot said, “Yes, I sure would.”

Our Pilot sent me a picture of what happened to that T-shirt. When the other Pilot had his photo taken for a new company ID, he wore our T-shirt under his shirt. He did it to make a point that he’d never heard anything from his company.

Check out our first  Lead with LUV post.

Read more about this exciting new book where Ken Blanchard and Colleen Barrett reveal why leading with love is the most powerful way to lead, and how it can be practiced at any organization helping you achieve truly amazing results. Go to FTPress.com and purchase the book in print or eBook format and receive free shipping.

Q. Who Credentials the Credentialers? Answer: ICE

by Sean Stowers
April 26th, 2011

The Roman poet Juvenal famously asked, “Who watches the watchmen?” For millions of learners now pursuing non-degree certification, the question might be rephrased: “Who credentials the credentialers?” Who makes sure certificate programs really meet the high quality standards they promise?

The answer is ICE: the Institute for Credentialing Excellence – an organization that our Pearson VUE division proudly participates in as a Sustaining Member.

ICE may be best known for its ICE-1100 national standard for non-degree certificate programs that require candidates to demonstrate performance, proficiency, or a passing grade. ICE-1100 aligns with all five elements of the classic ADDIE model for training and instructional design, from analyzing needs through evaluating performance, including QA and continuous improvement.

Building on ICE-1100, ICE is now developing its own accreditation program for non-degree, assessment-based certificate programs. ICE has been piloting this new program in recent months, and soon expects to roll it out more widely. We’re looking forward to hearing more about that – and plenty of candidates and employers should be, too.

‘A Closer Look’ Interview: Laura Smith-Dunaief on Learning for Associations

by admin
April 18th, 2011

‘A Closer Look’ interview series is a candid one-on-one chat with experts from recent webinars, articles and conference presentations that dives into hot topics or Q&A from the topics covered. This series focuses on issues impacting professional training & development specifically executive development, online learning and certification.


In this interview, we take a closer look at how to address learning within associations and provide key insights on the demands…….

‘A Closer Look’ Interview with Laura Smith-Dunaief
on Learning for Associations

(Click on the link above to listen to the recording or right click to download the mp3 file)

Laura Smith Dunaief is a Principal of LASD Resource Development, a consultancy that specializes in designing, building and facilitating meaningful leadership and management skill development programs that support business goals.  Prior to launching her firm in 2003, Laura spent twenty years in financial services as a manager and director for sales, service and training organizations. Laura is a frequent writer and speaker on career planning and development topics.

Laura is interviewed by Sean Stowers, Director of Learning Services at Pearson Learning Solutions, her co-presenter for their November 2010 ICE conference presentation, ‘Creating a Compelling Candidate Experience for Certification’ providing a well designed overview of the compelling issues facing associations today.  Check out their slide presentation here.

Build a Compelling, “21st Century” Certification Experience

by Sean Stowers
April 14th, 2011

Like most folks, certification candidates are busier and more stressed than ever. Many fall by the wayside, unable to balance “paying work” with the demands of a certification process that can seem abstract, old-fashioned, and inefficient. That’s bad for both candidates and credentialing organizations.

How can credentialers create an experience that excites candidates, serves their needs, keeps them moving forward? Pearson Learning Solutions’ Sean Stowers and Laura Smith Dunaief specialize in solving this problem. At the recent Institute for Credentialing Excellence Conference in Atlanta, they shared some expert tips.

First: today’s learners revel in their iPads, smartphones, Kindles. What do these devices have in common? #1: Learners can consume content anytime, anywhere – and, increasingly, that’s what they want. #2: They usually promote a preference for smaller, more impactful content segments.

Next: take the phrase “social network” very seriously. Today, candidates want to learn in collaborative communities, not in isolation.

Engineering a “21st century” candidate experience requires skills you may not have in house. Fortunately, we do – and we regularly put them to work for leading certification organizations (e.g., IMCA and APBM). If you want to engage your learners more deeply – and transform them into “evangelists” for your program – we’re at your service.

Tips on How to Get Started with Virtual Worlds

by Rupalli Thacker
April 4th, 2011

So you’ve read our previous blog entries on virtual worlds, and you’re excited about their potential to engage learners and promote mastery. How do you make sure your first virtual world project is a success? Here’s some advice for my fellow learning professionals:

  1. Choose the right project. Start where virtual worlds offer the highest value – for example, a simulation of a complex process that can’t otherwise be taught “hands-on,” or a global team-building exercise that would otherwise require cost-prohibitive travel.
  2. Choose the right audience. Virtual worlds work best when users are receptive to them. This does not mean they must be highly tech-savvy. If, for example, they play online video games, they may already be comfortable in virtual environments. (If they have no relevant experience, a simple 30-60 minute tutorial is often sufficient to orient them.)
  3. Remember: some learning challenges are best addressed through blended solutions that integrate virtual worlds with other approaches. As always, it’s about using the right technology for each task. You can use virtual worlds for tasks and skills that are best taught in these environments, while continuing to rely on other tools where those are equally (or more) effective.
  4. Focus learning design around clear goals and objectives. Virtual worlds are a technical platform: what makes them instructionally effective is your learning design – and how tightly it is based on your learning goals and objectives.
  5. Wherever possible, leverage existing resources. If you build within a well-established virtual world platform, you can leverage extensive affordances that are built in or can be added inexpensively. Many companies have achieved success using Second Life and Proton Media’s ProtoSphere platform. However, the market is evolving: explore and identify the platform that best suits your needs, rather than simply choosing a market leader.
  6. Know what you’ll need to build from scratch. Even well-established virtual worlds don’t have everything you’ll need. For example, integration with your LMS may not be built-in. If you need this, you can achieve it through custom integration – but you will need plan, schedule, and budget for this additional requirement.
  7. Make sure your partner has the skills you need. Carefully check references, and ask vendors to invite you into a virtual world they’ve built, so you can immerse yourself in the experience, and assess its effectiveness.
  8. Strong project management discipline is essential. Nailing down project scope is crucial. Then, as you proceed, carefully review new artifacts as they’re created – both for consistency with your company’s look-and-feel, and for effectiveness. As with any creative project, it costs much less to make changes early.

Be sure to check out Rupalli Thacker’s previous posts in the series, “Avatar?” Learning in a 3D Virtual World and Virtual Worlds in Corporate Learning: Strong Foundations in Learning Theory.

Author: Rupalli Thacker is a Digital Products and Solutions Manager for Pearson Learning Solutions, working closely with corporate and association clients. Rupalli specializes in learning design, and new learning technologies. In her role as a products and solutions manager, Rupalli manages end-to-end learning solutions; and product design, and delivery. Her previous experience includes ten years in leadership skills development and four years in the elearning industry as a program manager.

Rupalli holds a MA in Learning Sciences from Northwestern University and an MBA from NMIMS, India.

Think-O-Meter: The Free iPhone/iPad App that Sharpens Thinking Skills

by Bill Camarda
March 31st, 2011

To borrow from Papa John’s popular pizza advertising tagline: Better Thinking, Better Company. Unfortunately, strong thinking skills are far from universal: in fact, by one report, only 28% of college graduates have “excellent” critical thinking skills. To help, we built Think-O-Meter. This new app is designed for Apple’s incredibly popular iPhone and iPod touch, works fine on the iPad, too – and it’s free. If you’ve been wondering how to promote critical thinking in your organization, this is a great place to start.

iPhone, iPod touch and iPad users can get Think-O-Meter here, through Apple’s AppStore. Once it’s running, it guides users through several common business scenarios that require critical thinking, offering multiple choice questions for each. For example, users are called upon dispel rumors about an impending merger that might cost rank-and-file employees their jobs; later, they’re asked to convince senior management to invest in an entirely new product category.

Throughout, Think-O-Meter offers clear feedback on right and wrong answers, as well as encouragement when users successfully answer all of a level’s questions.

As users walk through these scenarios, they’re asked to use increasingly sophisticated critical thinking skills associated with recognizing assumptions, evaluating arguments, and drawing conclusions. For example, in the second round of scenarios, they’re asked to consider the relevance of information, distinguish facts from opinion, and seek alternative viewpoints.

Think-O-Meter can help managers see opportunities more clearly, improve the effectiveness of their communications, and make higher-quality decisions. We invite you to download it, play with it, and see for yourself.

Author: Bill Camarda has 25+ years’ experience writing, developing, and marketing educational and training content. His work has engaged, instructed, and motivated audiences including business leaders, managers, and salespeople; technical and financial professionals; and university faculty and students. He is author of 18 technology books, including Special Edition Using Microsoft Word 2003. His books have been translated into six languages.

Social Learning ROI: Asking the Right Questions

by Amy Rondinel
March 29th, 2011

Check out Breanne Potter’s post where she provides tips on how to leverage critical thinking on order to gauge the success of social learning efforts within your organization.  Be sure to join our webinar on March 30th at 1pm ET where we cover ‘Social Learning: Who, What, When, Where and Why‘.

Breanne Potter, Rupalli Thacker and Sean Stowers will provide useful tips how to successfully implement social media as a L&D tool within your organization.  Click here to register today!

Happiness, Innovation, and Business Performance

by Bill Camarda
March 23rd, 2011

IBM recently asked 1,500 CEOs which leadership competency they value most. Survey said: creativity. Surprised? Don’t be. As these CEOs pointed out, creativity is inextricably linked to innovation. And in an era of accelerating volatility and complexity, innovation is the “holy grail.”
Like most grails, innovation and creativity can be elusive. But there seems to be one reliable way to encourage them: build a happier organization. That’s one takeaway from research recently published by the National Academy of Sciences. As co-author Adam Anderson told Scientific American, “With positive mood, you actually get more access to things you would normally ignore… Instead of looking through a porthole, you have a landscape or panoramic view of the world.”

The Happiness Project’s Gretchen Rubin notes that positive moods improve creativity “by making it easier for people to think with flexibility and complexity… Studies show that when people are put in a good mood, they choose higher goals, do better, and persist longer… happy people will search for new answers to problems, while depressed people are more concerned with avoiding errors.”

At OPEN Forum, Rubin recently served up several ways to promote business happiness. One that hits home for us: “providing opportunities for training so employees can expand their skills, giving employees a chance to take risks and enlarge their responsibilities.”

Author: Bill Camarda has 25+ years’ experience writing, developing, and marketing educational and training content. His work has engaged, instructed, and motivated audiences including business leaders, managers, and salespeople; technical and financial professionals; and university faculty and students. He is author of 18 technology books, including Special Edition Using Microsoft Word 2003. His books have been translated into six languages.

Virtual Worlds in Corporate Learning: Strong Foundations in Learning Theory

by Rupalli Thacker
March 21st, 2011

The pedagogical value of virtual worlds is firmly grounded in learning theory. Virtual worlds support constructionist and goal-based learning, lend themselves to proven scaffolding techniques, and offer incomparable opportunities for social learning.

Many learning professionals are familiar with Seymour Papert’s constructionist theory: learning is more effective when it incorporates construction of a meaningful product. Virtual world tools enable learners to create “products” of all kinds, from assembled engines to complex project plans and process models. Virtual world simulations can offer hands-on experience practicing high-level competencies that many managers and technical professionals haven’t learned anywhere else.

Constructionist approaches often overlap with Goal-Based Scenarios (GBS), as first defined by Roger Schank. With GBS, you define learning goals, and “package” within them the skills needed to achieve them. Both natural GBSs (“learn to drive a truck”) and artificial GBSs (“increase fuel efficiency… to win a simulated truck race”) can be designed into immersive virtual worlds – often, with unsurpassed creativity and realism.

Instructional researchers have demonstrated the power of “scaffolding”: providing temporary support to learners as they move towards independent mastery. Virtual worlds support many forms of scaffolding, including discoverable clues and objects, embedded notes and media content, and “live” instructor input.

Finally, as Albert Bandura wrote, “most human behavior is learned observationally through modeling: from observing others, one forms an idea of how new behaviors are performed,” and then act accordingly. Virtual worlds offer unparalleled “shared presence” tools for social learning: voice and text chat, team tasks, shared documents, online “breakout sessions,” and more. They can also integrate “out-of-world” online tools in blended solutions that enable even deeper collaboration and peer-to-peer modeling.

Be sure to check out the first post in this series, “Avatar?” Learning in a 3D Virtual World and our next post where we’ll offer some practical tips on getting started with virtual worlds for learning.

Author: Rupalli Thacker is a Digital Products and Solutions Manager for Pearson Learning Solutions, working closely with corporate and association clients. Rupalli specializes in learning design, and new learning technologies. In her role as a products and solutions manager, Rupalli manages end-to-end learning solutions; and product design, and delivery. Her previous experience includes ten years in leadership skills development and four years in the elearning industry as a program manager.

Rupalli holds a MA in Learning Sciences from Northwestern University and an MBA from NMIMS, India.

FT Press Learning Insights: The Real Value of “Leading with LUV”

by Laura Czaja
March 16th, 2011

FT Press Learning Insights is a forum of business thought leaders who discuss “need to know” topics to help you better manage your business and career.  Topics will focus on business, management, leadership, innovation, and learning & development.

In our ever changing economy, it’s crucial for a company to define their value system and stay true to it. It’s the focal point that defines their organization and in the long term, their success.  As a leader, it is important to communicate your company’s value proposition within all business functions, specifically to your employees and your customers.  Listen to Ken Blanchard as he talks about Southwest Airlines’ approach to their value system.

Read more about this exciting new book where Ken Blanchard and Colleen Barrett reveal why leading with love is the most powerful way to lead, and how it can be practiced at any organization helping you achieve truly amazing results.  Go to FTPress.com and purchase the book in print or eBook format and receive free shipping.